FAQ's

Here are your questions answered...

Shipping

How long does shipping take?

We offer free shipping on all orders within the US. You can expect your products to arrive in 2-3 business days.

Do you ship internationally?

Currently, we only ship within the US. We’re working on expanding our shipping options, so stay tuned for updates!

Can I track my order?

Yes! Once your order ships, we’ll send you a tracking number so you can keep an eye on its journey to you.

What should I do if my order hasn’t arrived yet?

If your order is delayed beyond the expected delivery time, please contact our customer service team, and we’ll help track it down.

Refunds & Returns

What is your return policy?

We accept returns within 30 days of purchase. The products must be unused and in their original packaging. Please visit our Returns page for more details.

How do I return a product?

To return a product, contact our customer service team to get a return authorization. We’ll provide you with instructions and a return shipping label.

When will I receive my refund?

Once we receive your returned item, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method.

Frequently asked question

Use this text to answer questions in as much detail as possible for your customers.

Can I exchange a product instead of getting a refund?

Currently, we do not offer direct exchanges. If you need a different product, please return the original item and place a new order.

Products

Are your products cruelty-free?

Yes, all of our products are cruelty-free. We’re committed to ensuring no animals are harmed in the making of our skincare.

Do your products contain any artificial fragrances or dyes?

We strive to use natural ingredients and avoid artificial fragrances and dyes. Check the product labels for detailed ingredient information.

How do I know which product is right for my skin type?

Each product’s description includes information about the skin types it’s suitable for. If you’re unsure, feel free to reach out to our customer service for personalized recommendations.

Are your products suitable for sensitive skin?

Many of our products are formulated with sensitive skin in mind, but we recommend checking the ingredient list and doing a patch test before full use.


General

How can I contact customer service?

We have a live chat on our website or email at hello@fodivo.com

Can I make changes to my order after placing it?

If you need to make changes to your order, please contact us as soon as possible. We can modify your order if it hasn’t already been processed or shipped.

Where can I find more information about your products?

Detailed information about our products is available on our website. You can also check our blog for tips and advice on skincare.

How can I stay updated on new products and promotions?

Sign up for our newsletter to get the latest news on new products, special offers, and skincare tips delivered straight to your inbox.

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